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News Release

AI-powered social media bots can increase user engagement on posts, but they fall short of encouraging users to post more overall.

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The forearm of the statue of liberty against a matte blue background holds her torch but instead of fire there are illustrated message bubbles.

When a politician uses emotionality in social media to engage with his or her constituents, two things happen. One: the politician sees an increase in engagement with individual constituents and then at scale. Two: the politician may actually expand his or her following.

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A blonde woman in a white top holds a cigarette in her hands, broken in two.
News Release

A new peer-reviewed study found that direct-to-consumer (DTC) advertising for prescription smoking-cessation drugs meaningfully reduces cigarette use, while advertising for over the counter (OTC) nicotine products does not. 

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Nobel in Economics is awarded to Richard Thaler

Nobel in Economics is awarded to Richard Thaler

The New York Times, October 9, 2017

Richard Thaler, renowned economist and published author in the INFORMS journals Interfaces, Management Science and Marketing Science, has been awarded the 2017 Nobel Memorial Prize in Economic Sciences.

The tragic crash of flight AF447 shows the unlikely but catastrophic consequences of automation

The tragic crash of flight AF447 shows the unlikely but catastrophic consequences of automation

Harvard Business Review, September 15, 2017

New research, recently published in the INFORMS journal Organization Science, examines how automation can limit pilots’ abilities to respond to "loss of control" incidents like the one that led to the crash of flight AF447, as becoming more dependent on technology can erode basic cognitive skills. By reviewing expert analyses of the disaster and analyzing data from AF447’s cockpit and flight data recorders, the researchers found that AF447, and commercial aviation more generally, reveal how automation may have unanticipated, catastrophic consequences that, while unlikely, can emerge in extreme conditions.

Calorie postings on menus spill into increased health mentions in online restaurant reviews

Calorie postings on menus spill into increased health mentions in online restaurant reviews

News Release, October 9, 2017

CATONSVILLE, MD, October 9, 2017 - In 2008, New York City mandated all chain restaurants to post the calories of items on their menus. The intent was to induce consumers to choose healthier items in the restaurant. A forthcoming study in the INFORMS journal Marketing Science, a leading scholarly marketing publication, investigated whether the calorie posting on menus has broader spillovers by impacting consumer evaluations of the restaurant. The study finds that health mentions about the foods increased significantly in online reviews after the calorie posting regulation. The result suggests that calorie posting can not only shift consumers towards healthier alternatives when inside a restaurant, but can also have spillovers on other customers reading the reviews by potentially redirecting them towards healthier restaurants and food items. 

How to lead change you disagree with

How to lead change you disagree with

Globe and Mail, September 22, 2017

We’re told that weak ties – people we aren’t very close to – can help with job searches. But new research from the INFORMS journal Management Science on LinkedIn usage, where people have connections of differing intensities, shows that strong ties are more helpful in generating leads for jobs, interviews, and offers. Weak ties can offer suggestions, but they prove less fruitful, perhaps because they don’t know the individual as well.

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