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New Research Says Better Management of Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction
...INFORMS Journal Information Systems Research New Study Key Takeaways...

Pinar Keskinocak

Kutztown University Grapples with Pandemic Exodus of 1,000 Students, $3.5 Million Budget Hit

Yu Tse Heng
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Guest Commentary: Partnership, Not Punishment, is the Key to Keeping Colleges Open

Nevada Stops COVID Exposure Reports for Workplaces, Hotel-Casinos

Audrey Holm
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Rise in Cases and Positivity Rate at Temple Prompts Concern; Gov. Murphy Says N.J. Schools Reopening Next Week are Prepared to Handle Outbreaks

The COVID-19 Vaccine Supply Chain, Explained

Jiwon Hwang
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