![Jacobson: Will airlines’ automatic refund hurt consumers? Jacobson: Will airlines’ automatic refund hurt consumers?](/var/ezflow_site/storage/images/iol-home/news-room/media-coverage/all-categories/o.r.-and-analytics-in-the-news/jacobson-will-airlines-automatic-refund-hurt-consumers/4666777-1-eng-US/Jacobson-Will-airlines-automatic-refund-hurt-consumers_newslargethumb.jpg)
Jacobson: Will airlines’ automatic refund hurt consumers?
The new policy gets problematic when a flight is canceled or delayed. If the airlines are required to issue a refund to the traveler, and the flyer unwittingly agrees to the refund, then they may be left to rebook their own flights.