News Room

A collection of press releases, audio content and media clips featuring INFORMS members and their research.

AI Thinks Like Us – Flaws and All: New Study Finds ChatGPT Mirrors Human Decision Biases in Half the Tests
News Release

BALTIMORE, MD, April 1, 2025 – Can we really trust AI to make better decisions than humans? A new study says … not always. Researchers have discovered that OpenAI’s ChatGPT, one of the most advanced and popular AI models, makes the same kinds of decision-making mistakes as humans in some situations showing biases like overconfidence of hot-hand (gambler’s) fallacy yet acting inhuman in others (e.g., not suffering from base-rate neglect or sunk cost fallacies).

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In 2025, you can’t have an effective democracy without data literacy
Media Coverage

You are swimming in an ocean of data and don’t even realize it. All around you are invisible amounts of data that would be staggering to try to comprehend. Thousands of smartphones and smart devices are talking to, sending and downloading vast amounts of data, video, audio, words, numbers, images, you name it. Everything from the latest movie on Netflix to someone’s radiology results from a cancer screening.

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Shell Shocked: How Small Eateries Are Dealing With Record Egg Prices
Media Coverage

Mom-and-pop businesses are trying to adapt to the soaring cost of eggs. The owners of four egg-centric restaurants across the country show how they are coping with this threat to their livelihoods.

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Resoundingly Human Podcast

An audio journey of how data and analytics save lives, save money and solve problems.

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Ashley Smith
Public Affairs Coordinator
INFORMS
Catonsville, MD
[email protected]
443-757-3578

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Study on firms' return policies offers guidance on pricing, returns, refunds

Study on firms' return policies offers guidance on pricing, returns, refunds

Brightsurf, April 30, 2020

Because customers who shop online cannot try on their purchases, a third of all Internet sales get returned. But handling these returns is costly, giving retailers that have both physical stores and digital sales a clear advantage over retailers that operate only online. A new study examined the decisions around the pricing and return policies of a retailer with both stores and online sales to help explain why some firms opt to fully refund customers for their returns while others charge a fee for online returns. The findings offer guidance to retailers about pricing and policies on returns and refunds.

Note To CEOs: Stop taking your supply chain for granted!

Note To CEOs: Stop taking your supply chain for granted!

Logistics Management, April 28, 2020

“My C-Level execs need to hear this!” Such was one shipper’s response I received after publishing a recent Two Minute Warning about how too many executives take their supply chains for granted. Candidly, I know that this is a challenging message for C-Level executives to hear, because over the years I’ve received several calls and had conversations with presidents and CEOs who have expressed concerns about the effectiveness of their supply chain.

Crop Input Supply Chain Shows Resiliency Amid Coronavirus

Crop Input Supply Chain Shows Resiliency Amid Coronavirus

Agri Business Global, April 28, 2020

Global supply chains have seen significant disruption from the spread of COVID-19. For crop protection, it has interrupted production along the entire crop input value chain — from raw materials to manufacturing to packaging to distribution to transportation.

2020 Best 40 Under 40 Professors: Saurabh Bansal, The Pennsylvania State University Smeal College of Business

2020 Best 40 Under 40 Professors: Saurabh Bansal, The Pennsylvania State University Smeal College of Business

Poets and Quants, April 29, 2020

At a school known for the strength of its supply chain and operations management faculty, Saurabh Bansal is considered a superstar. The 39-year-old Associate Professor of Supply Chain Management and Operations Research made this year’s Best 40 Under 40 Professors list both for his strength and pipeline in research and publishing as well as the nearly-dozen strong reviews from colleagues and students.

Subject Matter Experts in

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