Research Reveals How and Why a Redesigned FTC Website Increased Consumer Reporting of Fraud by 28%
BALTIMORE, MD, February 28, 2025 – New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase in public usage. More to the point, when the Federal Trade Commission (FTC) conducted a wholesale redesign of its website, which consumers can use to file complaints to the FTC, the number of complaints jumped by 28%.